What is a Gearhead Presale?
Our presales give us the opportunity to collect enough money to print an initial run of shirts while lessening the risk to us. The more money we can make up front the longer we can keep this business going and printing great designs at cheap prices.
If you decide to buy a shirt on presale then you will have to wait until the presale goal is reached before the shirts will even be printed which means it can be up to 3 weeks after that when they ship out to you. However the faster we reach the goal, the faster the shirts are printed and shipped. So if you want the shirt it pays to order more than one at a time and tell as many people as you can who would be interested to do the same.
Each presale does have a 25 day time limit so we don't let a shirt that just won't sell linger out there making those few who did buy it weather or not they will ever get a shirt. After 25 days have passed without the goal being reached those who purchased will get a FULL REFUND
Orders of over $50.00 that include a mix of presale and in-stock items will have all in-stock merchandise shipped immediately with the presale items to follow in a separate shipment at a later date.
What is this store's return and exchange policy?
We want you to be happy with the shirt you purchase. Your satisfaction is important to us and because of this we try very hard to provide accurate descriptions and images of the merchandise we sell.
We accept returns within 10 days of the delivery date as long as the merchandise is in its original, unaltered condition. To return an item it’s important you follow the instructions below.
Shipping costs are not refundable and expect that any shipping costs (discounts) paid by Gearhead Shirts will be deducted from your credit. We do not accept returns for any reason after 30 days. If an item is returned without prior authorization a 15% restocking fee will be deducted from your credit.
Please follow these simple steps:
Do you accept orders placed outside of the US?
Yes, we ship worldwide. Payment can be made using most credit cards or Paypal. Your country may impose additional taxes or duties. These fees are not controlled or collected by Gearhead Shirts. Please make sure you are familiar with your country's customs process and fee structure before you order so you know what to expect.
How long will it take to receive my order?
Orders are shipped via USPS on Mondays. We ship most domestic (USA) orders via USPS Standard Mail which takes 3-10 days*.
Orders to Canada ship First Class Mail or Priority Mail International and all other international orders are shipped via International First Class. International shipping time varies depending on the destination country's customs process. Our local post office states a shipping and delivery time frame of four to six weeks.
* this information is provided to us by the US Postal Service and is not guaranteed.
Where does this store ship from?
Berthoud, CO
What if anything else is wrong with my order?
First, check the Storenvy Buyer's Agreement for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.
How do I make a change to an existing order?
Please email us at customerservice@gearheadshop.com right away with your request and we will be happy to make the change for you.
If your shirt has been packaged and shipped we can no longer makes changes to your order.
What is Storenvy?
This store is powered by Storenvy, an online store system and marketplace for people like bands, clothing companies, record labels, artists, nonprofits and everyone else who has ever needed an online store. Shoppers can purchase items from multiple stores from all over the world and check out in one step.
How do I pay for my order? Is it secure?
The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com . Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page .
